Privacy Policy

Privacy Policy

Last Updated: June 2026

Privacy Policy for Stone & Oak Custom Renovation Ltd.

Stone & Oak Custom Renovation Ltd. (“Stone & Oak”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us.


1. Information We Collect

We may collect the following information:

Personal Information

When you contact us, request a quote, or submit a form on our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Property address
  • Project details
  • Budget information
  • Any other information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website pages visited
  • Referral sources
  • Date and time of visits
  • Website usage data

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and quote requests
  • Provide renovation consultations and services
  • Communicate regarding your project
  • Improve our website and customer experience
  • Analyze website traffic and performance
  • Deliver relevant advertising and marketing communications
  • Comply with legal obligations

3. Google Analytics and Tracking Technologies

Our website may use Google Analytics and similar technologies to understand visitor behaviour and improve our services.

These tools may collect information regarding:

  • Website traffic
  • Visitor demographics
  • User interactions
  • Conversion tracking data

Google may process this information according to its own Privacy Policy.

You can learn more about Google’s privacy practices at:
https://policies.google.com/privacy


4. Advertising and Remarketing

We may use Google Ads, Meta (Facebook and Instagram), and other advertising platforms to promote our services.

These platforms may use cookies and tracking technologies to:

  • Measure advertising effectiveness
  • Display relevant advertisements
  • Create remarketing audiences

Users can manage advertising preferences through their browser settings or platform privacy controls.


5. Cookies

Our website uses cookies and similar technologies to improve user experience.

Cookies help us:

  • Remember user preferences
  • Analyze website traffic
  • Improve website functionality
  • Measure advertising performance

You may disable cookies through your browser settings; however, certain website features may not function properly.


6. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.


7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Service providers assisting our business operations
  • Marketing and advertising platforms
  • Website hosting providers
  • Legal or regulatory authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security measures.


8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. Users are encouraged to review the privacy policies of any external websites they visit.


9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.


10. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where permitted by law
  • Withdraw consent to certain communications

To exercise these rights, please contact us using the information below.


11. Children’s Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under the age of 13.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.


13. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Stone & Oak Custom Renovation Ltd.

Phone: +1 (604) 968-6690

Email: sales@stoneandoak.ca

Website: https://stoneandoak.ca

Vancouver, British Columbia, Canada